Half your inquiries never get an answer
DMs pile up across WhatsApp, Instagram and email, bookings slip through overnight, and staff burn hours retyping the same replies. Palda CX answers, qualifies and books across every channel automatically — and pulls in a person only when it genuinely matters.
Inbox · automated
Booking confirmed for Sat 10:00
Quote sent · awaiting reply
SMS
Reminder scheduled
Bookings
Resolved without a human
87%
How Palda CX removes the pain
Every missed message is a booking someone else got. The cost isn't the DM you ignored — it's the revenue that quietly left. Each capability below is how Palda CX stops that overnight bleed.
Automated responses
Answers grounded in your services, hours, pricing rules and policies — not generic small talk.
Booking on autopilot
Availability checked, slots held, confirmations and reminders sent across the customer's channel.
One thread per customer
A customer who starts on WhatsApp and follows up by email stays one conversation, not three.
Smart handover
Escalates on frustration, high value or anything outside its remit — with full context attached.
Multilingual
Replies in the language the customer wrote in, in your brand's tone of voice.
CX analytics
Response times, resolution rate, booking conversion and the questions you should stop getting.
Built for teams like these
Clinics & salons
Appointments booked and rescheduled without a phone ringing.
Property teams
Viewings scheduled straight from listing enquiries.
Restaurants
Reservations, large groups and menu questions handled instantly.
Service businesses
Quotes qualified before a human ever picks it up.
Inbox · automated
Booking confirmed for Sat 10:00
Quote sent · awaiting reply
SMS
Reminder scheduled
Bookings
Resolved without a human
87%
Most conversations never need you
Set the rules once: what it can answer, what it can book, and exactly when a person should step in. Everything else just gets handled.
- 24/7 coverage
- Calendar sync
- Escalation rules
- Full conversation log
Ready to see Palda CX on your business?
Tell us where the hours go — reconciliation, rent chasing, unanswered DMs — and we'll tell you honestly whether Palda is the right fit. Every deployment is scoped with you, usually in a 30-minute call.